FPE Magazine

As published, Fall 2007 in Fire Protection Engineering Magazine 

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Access Keeps Business Running Smoothly


Developers Diversified Realty, the Ohio-based realty company which owns and manages over 800 retail properties in 45 states and Puerto Rico, needed to find a way to help emergency systems managers coordinate some of their work. Affordable Fire Solutions of Linwood, NJ, had the perfect solution.

Terry Lawn, the alarm sales manager for Affordable Fire Solutions, says the easiest way to work with Developers Diversified Realty was to give them access to their own systems. An authorized dealer for Viking Electronic Services, Lawn provided them access to their eLAN Fire Alarm Systems through eSP, the online maintenance and reporting tool that integrates with the eLAN Fire Alarm Systems.

"We manage over 40 fire alarm systems for them in Pennsylvania and New Jersey, and more are added or changed over time," says Lawn. There are multiple Authorities Having Jurisdiction, inspection schedules, system testing procedures, maintenance requirements, notification schedules, and more.

"So, we gave them eSP access," says Lawn. "Now, six directors check on the 40 systems, and they do it from Pennsylvania, New Jersey, Ohio, and North Carolina."

Through eSP, responsible parties can access system reports, system settings, perform remote programming and service, and other essential actions. Using only an Internet browser, they can securely work on their systems from anywhere, at any time.

The system access through eSP also saves Lawn's business time and bolsters Affordable Fire Solutions' reputation, aswell, says Lawn.

"With eSP access, such customers as Developers Diversified Realty see the work that we do for them on their systems, and they remain confident that we're on top of managing and meeting their needs."